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ISO/IEC 20000-1:2018 IT Service Management Systems

ISO 20000-1 specifies requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS). It aligns with ITIL best practices and helps organizations deliver managed services effectively.

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Benefits of ISO 20000-1

Improved IT service delivery
Alignment with business objectives
Reduced service disruptions
Enhanced customer satisfaction
Competitive advantage in IT outsourcing
Continuous service improvement

ISO 20000-1 by Industry

IT & Software

ISO 20000-1 FAQ

Common questions about this standard

Related Standards

ISO 9001

The world's most recognized quality management standard for consistent quality and customer satisfaction.

ISO 27001

The benchmark standard for information security and data protection.

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